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Helping businesses achieve growth and efficiency through expert virtual management solutions.

Our aim is to have you running a business that supports your life goals.

We take the burden of operational management of your business on, so you can concentrate on what you do best. Our founder, Tracie is a dynamic and results-oriented Virtual General Manager/COO with a proven track record of turning strategy into action across various sectors including health, resources, and local government. She specialises in driving efficiency, growth, and profitability through innovative leadership and strategic planning.

For over 30 years, her career has been defined by a commitment to empower individuals, teams, and communities to thrive. At the heart of her work lies a dedication to fostering relationships that nurture, support, and ultimately lead to sustainable business success.

Our team has qualifications and experience in:

  • Engineering
  • Project Management
  • Coaching
  • Governance, Compliance, Risk Management
  • Xero Certified Advisor
  • Accounting and Bookkeeping

Your Virtual General manager – helping you with the overall management of your business, to build a stronger profit at a fraction of the costs of employing a General Manager.

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WHY CHOOSE YOUR VIRTUAL GENERAL MANAGER?

Elevate your business to new heights. Whatever your business sector, our experienced virtual general managers are here to streamline operations, boost efficiency and maximise profitability.

Expert Leadership:

Our Virtual General Managers bring a wealth of experience from many sectors, providing you with strategic leadership and insights. Highly qualified and registered BAS Agents.

Cost-Effective Solution:

No need to hire a full-time General Manger. Save on overhead costs while gaining access to top-tier management expertise.

Operational Excellence:

Streamline workflows, optimize processes, and enhance overall operational efficiency.

Growth Strategy:

Develop and implement growth-focused strategies that position your business at the forefront of the industry.

Financial Compliance and Accuracy:

Our GMs will manage budgets, analyse financial data, and identify opportunities to enhance revenue streams. Making sure you have accurate records and you operate your business within the law.

Flexibility:

Customized solutions based on your specific needs, whether it’s a short-term project or long-term partnership. Your business’s success is our goal. We work closely with you to meet your needs.

SERVICES

Helping your business thrive.

  • Management reporting: Detailed reports to help you make informed decisions and track your financial health.
  • Setup of goals and reporting framework: We assist in setting up measurable goals and reporting frameworks tailored to your business.
  • Budget preparation and management: Our experts help you create and manage budgets to achieve your financial goals.
  • Cashflow reporting: We provide insights into your cash flow to ensure your business remains financially healthy.
  • Management meetings: Regular meetings to review reports and discuss strategies to improve your business.

Practical solutions to create efficiency and provide the scaffolding for success. Helping your business thrive.

  • Needs analysis: In-depth sessions to understand your business needs, goals, objectives.
  • Assess current processes and systems: Evaluate current business processes, identify inefficiencies in your systems and recommend strategies to streamline processes, reduce overheads, and enhance overall productivity.
  • Software solutions: We can assist with reviewing your automation needs and helping you to implement efficient solutions for overall business management. We have experience with Medical Director, Pracsoft, Xero, Tyro, Vinci, Zanda and more.
  • Recommendations: We offer practical recommendations to optimise your workflow.
  • Training: We provide training on new systems and processes to enhance your efficiency.

Ensuring you operate within the law.

  • BAS preparation and lodgement: Business Activity Statements (BAS) preparation and lodgement.
  • IAS preparation and lodgement: Income Activity Statements (IAS) to help you meet your tax obligations.
  • Superannuation preparation and lodgement: Superannuation lodgement, ensuring that your employees’ retirement savings are managed in compliance with regulations.
  • Payroll tax preparation and lodgement: Accurate and on time payroll tax preparation and lodgement.
  • WHS Systems: fit for purpose Work Health and Safety systems that comply and are used by your team.
  • HR Processes: management of your team from hiring, developing and separation/end of employment.

Ensuring your financial records are accurate and up to date.

  • Accounts Payable: Managing your accounts payable ensures that your bills are paid accurately and on time, helping you maintain healthy cash flow.
  • Accounts Receivable: Managing your invoicing and receivables, ensuring that you receive payments promptly, helping you improve your cash flow.
  • Bank reconciliations: Ensuring your financial records align with your bank statements, providing clarity and accuracy in your financial records.

Making sure your team is paid on time and within all award obligations.

  • Setup of employee onboarding systems: Simplify your employee onboarding process, ensuring all the required information is collected and entered into your financial system.
  • Payroll processing: Payroll processing, ensuring employees are paid accurately and on time.
  • Maintenance of leave registers: Leave registers, helping you keep track of employee entitlements and managing obligations within business needs and the law.

PRICING

Our pricing structure is designed to make life easier for you. You know exactly what you are paying each month, making it easier to budget. We value long term partnerships with our clients and our packages are designed to deliver exceptional value to you.

Essential Package

For Small Businesses & Startups

Starting at $550 +GST per month

Includes:

  • Transaction categorization & reconciliation (up to 50 transactions)
  • Bank & credit card reconciliations (up to 2 accounts)
  • Financial reports (P&L, Balance Sheet, Cash Flow) – Quarterly
  • Email support (response within 48 hours)

Add-ons (Hourly Rate):

  • Payroll processing
  • Accounts payable/receivable management
  • Quarterly BAS/IAS preparation and lodgement
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Growth Package

Ideal for Growing Businesses

Starting at $990 +GST per month

Includes Everything in Essential, PLUS:

  • Increased transaction volume (up to 150 transactions)
  • Accounts payable & receivable tracking
  • Quarterly BAS/IAS preparation and lodgement
  • Payroll processing (up to 5 employees)
  • Quarterly advisory meeting (financial health review)
  • Priority email support (response within 24 hours)

Add-ons (Hourly Rate):

  • Budgeting & forecasting
  • Cash flow management
  • Monthly strategy calls
  • (custom business operations advice)
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Premium Package

For Businesses Needing Strategic Operations or General Management Expertise

Starting at $2500 +GST per month

Includes Everything in Growth, PLUS:

  • Unlimited transactions & accounts
  • Advanced cash flow forecasting & management
  • Budgeting & financial goal setting
  • KPI tracking & performance analysis
  • Monthly strategy calls (custom business operations advice)
  • Priority support (email & phone access)
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Add-ons (for all packages):

  • Software Subscriptions (eg Xero)
  • Customisable packages available on request
  • Annual commitment discount available

CUSTOMER STORIES

“When we started our business, we were struggling to juggle all of the balls as a small team. We recognised that we needed capability and support in relationship building and executing on our business plan, as well as input into our strategic direction. Tracie was a logical choice. She has strong work ethic, a diverse work experience, and relevant expertise and proven success in the health sector, and personal strengths in relationship building, finance and strategy to name a few.

As a result of working with Tracie, we are in the process of securing some very strong strategic partnerships which are helping to shape our direction. But beyond that, Tracie has helped us to establish visibility and a good reputation in our chosen market, she has helped us to develop some important client relationships, and strengthen our value proposition. As a multi-skilled, results-oriented person, Tracie is a wonderful fit as a Virtual General Manager for any business looking to start and/or scale.”
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Melanie White CEO, Sage Womens Health
"Tracie is an outstanding general manager who excels in every facet of that role. Her ability to stay focused amidst complexity is unparalleled, ensuring that goals are not just met but exceeded with precision and clarity. Innately and from her engineering background she possesses an exceptional ability for policy and process, systems management and governance.

What truly sets Tracie apart is her ability as a people person. She helps build strong, cohesive teams and fosters an environment where everyone feels valued and motivated. Her leadership style is inclusive, making her not just a manager, but a trusted mentor and advocate for her team.

Tracie is a rare find– someone who combines strategic acumen with genuine empathy and a commitment to excellence. Any organisation would be fortunate to have her."
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Dr Richard Kain Medical Director,
Complete Corporate Health
"I have contracted Tracie as a Virtual General Manager to help launch my psychology practice and I'm super happy with how we are progressing in a really short period. Tracie has demonstrated an impressive ability to bridge the gaps in my knowledge and experience, streamlining the entire setup process while helping me focus my business plans and goals.

Tracie brings years of experience to the table and as such offers valuable insights, processes and practical solutions. Her expertise and proactive approach is allowing me to focus on what I do best while she handles the operational complexities with ease and I love that!

Beyond her professionalism and skill with business planning and set up Tracie is an absolute pleasure to work with. She combines a pragmatic, results-driven mindset with clear, to the point communication, making every interaction productive and enjoyable. I’m incredibly grateful for her ongoing support during this pivotal time in my career and recommend Tracie without hesitation to anyone seeking an experienced and reliable professional to get their business up and running."
Michelle Saleeba Psychology
Michelle Saleeba Michelle Saleeba Psychology

FAQ

A virtual general manager oversees daily operations, ensures profitability, and leads a team to achieve strategic goals. They handle tasks such as cash flow management, team management, and operational oversight.

A virtual general manager can provide strategic direction, improve operational efficiency, and ensure business financial health, all while offering flexibility and cost savings compared to an in-house manager.

A bookkeeper can help you to focus on doing what you do best. We help you manage your cash flow, balance the books, ensure compliance all for less than hiring a full time employee.

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